Community Careline Services — Care Assessment & Recruitment Platform
The digital platform for a UK domiciliary care provider, replacing scattered brochures and phone-based inquiries with an accessible, unified system for families seeking care and care professionals seeking work.
Solved two problems in one platform: slow, fragmented family inquiries and a manual, paper-heavy recruitment process that was limiting the agency's ability to scale its care team.
Key features
Comprehensive care services hub covering domiciliary care, supported living and specialised healthcare options
Secure digital care assessment forms for families to request evaluations confidentially
Integrated recruitment portal — care workers browse openings, submit CVs and apply directly online
Accessibility-first, high-contrast UI designed for elderly users and concerned family members
Secure handling of sensitive health inquiry and applicant data
Fully responsive, mobile-optimised for families accessing care information on the go
Development timeline
How this project was planned, built, and delivered.
- Discovery
Two-sided requirements
Mapped both the family care journey and the care-worker recruitment funnel.
- Build
Assessment & recruitment
Built confidential assessment forms and the online recruitment portal.
- Refine
Accessibility pass
Delivered a high-contrast, accessibility-first UI for elderly users and families.
